General Privacy Notice

Dynabook advocates online privacy. This policy will explain the following:

What information do we collect online and how do we use it?

Your privacy is important to us. We protect your online information in the same way we protect our customer information obtained through printed orders, feedback, and correspondence. Dynabook collects information for mailing of information only when you request for it. The more additional information you volunteer (and the more accurate it is), the better we are able to customize contents and make it relevant to you as an individual. Once you register, you are no longer anonymous to Dynabook and are able to take full advantage of the services we can offer you.

On some parts of the website you can order products or services, check warranty, make requests, and register to receive newsletters or marketing materials.

Information collected from these pages includes name, model number, serial number and contact information. Should you decide to purchase a product from the Dynabook website, we will need additional information from you, including billing and shipping address and credit card information. This information will be stored according to local legal standards for e-business transactions.

In addition, we make and keep copies of information you submit when you send email feedback to the site, ask a technical question, or report a problem. Dynabook also occasionally asks users to complete surveys that we use for research purposes.

Dynabook's primary goal in collecting personal information is to provide you with customized and relevant information when you visit the site. We do not capture personal information from this site without your knowledge or permission. When personal information is requested, visitors are given a choice as to whether they would prefer to opt-out and not receive any mailings from Dynabook.

What security mechanisms does Dynabook use to secure data transfers?

Dynabook is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online as reasonably as possible. We use encryption when collecting or transferring sensitive data such as credit card information. In certain areas of our Website, Dynabook uses SSL-encryption to protect data transmissions.

Who will your data be shared with?

Dynabook will not sell or rent your personally identifiable information to anyone.

Dynabook will send personally identifiable information about you to other companies or people when:

*Please note that Dynabook reserves the right to amend this privacy policy without notice to users.

Privacy Notice under European Union's General Data Protection Regulation

1. About this notice

We will process your personal data in compliance with every applicable law and any laws that replace them in the future (including the European Union's General Data Protection Regulation, Regulation (EU) 2016/679 (“GDPR”)).

In this notice, we provide information based on such laws related to processing your personal data. This notice sets out the basis on which any personal data that you provide to us, or that we obtain about you from other sources, will be processed by us. Please take the time to read and understand this notice.

2. Information about us

For the purpose of data protection law, Dynabook Singapore Pte. Ltd. (“we”, “us” and “our”) is a data controller in respect of your personal data. And we are committed to respecting your privacy.

• Our main office address: 438B Alexandra Road, #06-02, Alexandra Technopark, Singapore 119968
• Our phone number: +65-64193388
• Our email address: grace.wong@dynabook.com

3. Definitions

In this notice:

• your “personal data” means any data which relates to you and from which you can be identified. It may include contact details, other personal information, or photographs;
• our “affiliates” means our subsidiaries; and
• “processing” means any activity or operation that is carried out in respect of your personal data, such as collecting, storing, using, transferring or deleting it.

4. How we collect your personal data and what personal data we collect

We will collect and process the following personal data about you (collected through communications including: writings, face-to-face discussion, phone calls, e-mails, or otherwise). Such information generally includes your name, contact data (e-mail, phone number), company name, address, position and all other personal data which is required to enter into a contract with you and to communicate with you.

In some circumstances, we may be provided such personal data relating to you by the organisation you represent or the organisation that otherwise employs or engages you (“Business Partners”).

This information is necessary in order for (i) the relevant business we provide you or Business Partners or (ii) the relevant business services to be provided to us by Business Partners.

There may be circumstances where the provision of business services to us results in us collecting other types of personal data from you, or us being provided other types of personal data about you from Business Partners. If so, then we will protect such personal data to the same high standards explained in this policy and take any additional steps necessary to ensure we process such personal data in accordance with applicable laws.

5. Purpose and legal basis of processing personal data

We use the personal data that we hold about you for the following purposes:

Establishing and maintaining relationship with Business Partners, Marketing

The legal basis for the processing of your personal data is:

• performance of a contract or in order to take steps at the request of the data subject prior to entering into a contract in accordance with Art.6 (1)(b) GDPR; or
• where the processing of your personal data is necessary for the pursuance of our legitimate interests in accordance with Art.6 (1)(f) GDPR (e.g. establishing a business relationship, marketing and networking).

We do not process your “sensitive data” (information about your race, ethnic origin, religion, physical or mental health, political opinions, sexual life, any actual or alleged criminal offences, and genetic and biometric data).

6. Disclosure of personal data to recipients

We may share your personal data with recipients in the situations described below:

• Internal Use for us: Employees of us or our affiliates who are authorised and need to access these data.
• Affiliates: We share your personal data with our affiliates for internal administrative purposes and uses that are consistent with this Notice.
• Service Providers: We share your personal data with third-party service providers who perform services, such as providing data servers, logistics services and payment services on our behalf.
• Business Partners: We may share your personal data with business partners, such as customers or suppliers to the extent this is required for conducting and/or acquiring business with these partners (e.g., exchange of contact details).
• Legal Process and Safety: We may disclose your personal data to legal or government regulatory authorities as required by applicable law. We may also disclose your personal data to third parties as required by applicable law in connection with claims, disputes or litigation, when otherwise required by applicable law, or if we determine its disclosure is necessary to protect the health and safety of you or others, or to enforce our legal rights or contractual commitments that you have made.
• Business Transfers: Your personal data may be disclosed as part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets, and could be transferred to a third party as one of the business assets in such a transaction. It may also be disclosed in the event of insolvency, bankruptcy or receivership.

7. Transfers of personal data outside the European Economic Area

The personal data that we collect from you or provided by Business Partners may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us, for our affiliates or for one of our suppliers.

Where we transfer your personal data outside the EEA, we will ensure that:

• the recipient destination has been subject to a finding from the European Commission that it ensures an adequate level of protection for the rights and freedoms that you possess in respect of your personal data; or
• the recipient enters into standard data protection clauses with us that have been approved by the European Commission.

You can obtain more details of the protection given to your personal data when it is transferred outside the EEA (including a copy of the standard data protection clauses which we have entered into with recipients of your personal data) by contacting us in accordance with the information about us above.

8. Storage limit of personal data

We will retain the personal data that we collect about you as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer period is demanded by applicable laws.

9. Your rights

• Access, rectification, erasure, restriction, data portability

  Subject to the statutory requirements, the fulfilment of which must be assessed on a case-by-case basis, you have the following rights:

  • Request from us access to your personal data pursuant to Art. 15 GDPR

    You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and certain related information.

  • Request from us rectification of your personal data pursuant to Art. 16 GDPR

    You have the right to obtain from us the rectification of inaccurate personal data concerning you without undue delay, and to complete any incomplete personal data.

  • Request from us erasure of your personal data pursuant to Art. 17 GDPR

    You have the right to obtain from us the erasure of personal data concerning you without undue delay, when certain legal conditions apply.

  • Request from us restriction of processing pursuant to Art. 18 GDPR

    You have the right to obtain from us the restriction of processing of personal data, when certain legal conditions apply.

  • Right to data portability pursuant to Art. 20 GDPR

    You have the right to receive your personal data in a structured, commonly used and machine-readable format, and have the right to transmit those data to another controller without our hindrance, when certain legal conditions apply.

• Right to object

  Subject to the statutory requirements, the fulfilment of which must be assessed on a case- by-case basis, you also have the right to object to the processing of your personal data.

  Where personal data are processed for direct marketing purposes (see section 5 above), you have the right to object at any time to processing of personal data concerning you for such marketing pursuant to Art. 21 (2) GDPR.

• Right to lodge a complaint

  If you have any complaints regarding our privacy practices in the EEA, you have the right to lodge a complaint with your national data protection authority (i.e., supervisory authority).

10. Contacts

Questions, comments and requests regarding this privacy notice are welcome. Please contact us using the information about us above.

Established: 13th October 2022
Chief Information Officer
Dynabook Singapore Pte. Ltd.